E-mail: info@creatingambiance.com



Once you have finished placing your order on Creating Ambiance, the processing will differ. Note that our team processes orders between Monday and Friday, 9am to 5pm PST. For example, if you place an order Friday night it will begin to be processed Monday morning. The processing time is already incorporated into our delivery time noted, when you select your method of shipping.

Our store system is integrated with Canada Post, so it displays calculated shipping rates to our customers at checkout. Your shipping costs are based on the purchased item(s) and your shipping address.


Contact sales distribution at 250-2122-3580 for a shipping estimate for large orders going above $1500.

If you wish to cancel your order, please contact our customer service as quickly as possible at 1-250-212-3580 so they can verify the status of your order. If the status is still in process, we will be able to cancel it.

If you need to contact us outside of our business hours, please send an email to info@creatingambiance.com and write in the subject of the email « CANCELATION OF ORDER #0012345 ».

Please note that we ship the majority of our orders in 24 hours. If the order that you wish to cancel has already been shipped, we unfortunately cannot cancel it.

The courier companies we use to ship your orders deliver throughout the day, but usually between 9am and 6pm. We suggest having your order delivered to your usual daytime location. That way you increase your chances of being able to have your order delivered to you and being present to sign for it, and saving you the hassle of having to pick it up at the nearest post office.

Ensure that you provide us with the correct and complete address to prevent incurring any return shipping fees if the courier cannot deliver the package to the address indicated.

All products warrantied against manufacturer’s defects. Unopened products are returnable within 7 days of receipt. Tinted paints are not returnable.

Have a Question?

Contact us.

Phone: (250) 212-3580

Monday-Friday: 9am to 6pm PST

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